Refund Policy
Last updated: November 8, 2026
This policy explains how cancellations and refunds work for paid EventQR plans. It restates section 5 of our Terms of Service, which take precedence if the two ever differ.
1. Who processes your payment
Payments are processed by Paddle, which acts as the Merchant of Record. Paddle charges your payment method, sends your receipts and invoices, and issues any refund back to the payment method you used.
2. Free plan
The free plan costs nothing and needs no payment details, so there is nothing to refund.
3. Cancelling
You can cancel at any time from Billing → Manage subscription in your dashboard. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.
4. Partial periods
We do not offer refunds for partial billing periods unless required by law.
5. Your statutory rights
Nothing in this policy limits any right to a refund or cancellation you have under the consumer law that applies to you.
6. How to request a refund
Email [email protected] from your account email with the transaction ID from your Paddle receipt (it starts with txn_). You can also contact Paddle directly through paddle.net.